Frequently Asked Questions
Capabilities of Regios Automatic Discounts
The 1 automatic discount app Regios Automatic Discounts is a Shopify app released in 2023 to help merchants create advanced, segmented, discount offers on their store. It is compatible with many other apps, and was awarded the Built for Shopify badge for its high quality. You can create both automatic discounts and manual discount codes. Key Features Dynamic Discounting Our app automaticallFew readers5 App-Based Discounts Error
Screenshot of the "5 total app-based discounts" error message Unfortunately, Shopify has a limit of 5 app-based discounts at a time. This applies to ALL apps on your entire store combined, not just ours. If you are using any other apps that created Shopify Functions discounts, they are included in the total. What is an "app-based discount"? Our app is built on a new Shopify feature called ShopifyFew readersPOS Custom Sales and Regios Automatic Discounts
Unfortunately, due to limitations in Shopify itself that we cannot work around, our app is incompatible with custom sales in the POS. Background information Our app's discounts are built using a Shopify API called Shopify Functions. This means that the discounts you create in our app are calculated on Shopify's servers, and for the most part, they work like Shopify's built-in discounts. However, there are some subtle, undocumented differences between Shopify Functions discounts, and ShopifFew readersApplying Discounts Once Per Customer
In Shopify, it is impossible to create an automatic discount that applies only once per customer. There are 3 alternative options you can use to work around this: Create a discount code instead Base the discount on the customer's number of orders Use Shopify Flow to automatically tag customers who have used the discount Option 1: Create a discount code instead Screenshot of "Maximum discount uses" options (https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/imageFew readersHow can I customize the CSS?
To customize the appearance of discounts on product pages, you need to edit the CSS of the app blocks you are using. For example, if you want to change the color of discounts on product pages, you would need to provide color: red as a setting to one of the blocks. Which instructions to use depends on which app blocks you are trying to customize: Discounts Embed (new DOPP) You can find CSS options in the "Discount Embed" app embed settings. They are explained in this article (https://regFew readersHow to Duplicate Discounts
Making duplicates of existing discounts can be done in few steps, these steps are described in two parts; Part 1 - Export Logic On your existing discount page, at the top right, locate the “Logic” button, Click it Screenshot of the Logic button when clicked Click “Export”, and you’ll be prompted with your browser file download interface. Download the JSON file. Part 2 - Import Logic On your duplicFew readersHow to Exclude Products or Customers from a Discount
Sometimes, you want a discount to only apply to customers without a specific tag, or products that are not in a specific collection. Using our advanced logic builder, you can create conditions that exclude specific customers or products from being considered eligible for a discount. Example Use Cases A 20% off discount for DTC customers only, but not B2B customers A discount that applies to your entire catalog, except for used itemFew readers
Discounts on Product Pages
Supported Themes
Because every Shopify theme is different, our "discounted price on product page" (DOPP) feature only has dedicated integrations with a limited number of themes out of the box. Other themes can still be used, with some additional setup. This article will explain how to make sure you can display discounted prices on product pages in any theme, and ideally support collection pages as well. Which themes are supported out of the box? Dawn (and any theme based on it, we have a list below) ExPopularHow to Display Discounts on Product Pages
TO READ THE DOCS FOR THE "DISCOUNTED PRICE" APP BLOCK, CLICK HERE. Thumbnail of tutorial video Click the thumbnail above to watch a video of our founder demonstrating how to set up this feature. You can improve customer experience by displaying discounted prices on product pages, collection paPopularCustom Theme Setup
Need help? We have created a Troubleshooting Custom Theme Setup article to help you resolve the most common problems quickly. Custom Theme Setup Guide Custom theme setup intro video thumbnail Click the thumbnail above to watch an introductorySome readersDiscounted Price Block
IMPORTANT: This feature has several limitations. To get updates about the new version, which will address these limitations, upvote and comment on this thread in our public feedback board. Watch this video tutorial to see our founder walk you through setting up our "Discounted price" app block: Video tutorial thumbnFew readersUsing the Discounted Price Block With Product Page Discount
Tutorial video thumbnail Click the thumbnail below to watch a 2-minute demo of this setup. To display automatic discounts on product pages only, you can simply use our existing "Discounted price" app block. It can optionally replace Shopify's built-in "Price" block on your product page. It is already set up to be compatible with the "ProductFew readersDOPP API Reference
You can enhance customer experience by integrating Regios Automatic Discounts deeply with your theme. To do this, use the DOPP (discount on product page) API. It's a combination of event listeners (which you can fire to trigger updates to our app blocks), and public objects/functions (which you can use to handle the results of calculations yourself). Public API documentation You can paste this TypeScript definition (https://github.com/regiostech/dopppublicapi/blob/2d35a325eb98c34b4c182027Few readersDiscount Description Templates
TO READ THE DOCS FOR THE "DISCOUNTED PRICE" APP BLOCK, CLICK HERE. Tutorial video thumbnail Click the thumbnail above to watch our founder explain how to set up discount description templates. Screenshot of the default discount description template (https://storage.crisp.chat/users/helpdesk/wFew readersLimitations of the Discounted Price Block
The "Discounted price" block has several limitations: The app block HTML is based on the Dawn theme. If you are on another theme, you may have to customize the CSS. We have included some styles that support a wide array of themes, but some may slip through the cracks. Automatically changing the on-page price when a variant is selected is only fully supported in Dawn. We have some code for this that supports a wide array of themes, but some mayFew readersTroubleshooting the "Discounted Price" block
We're sorry you're experiencing problems with our "Discounted price" app block. In this article, we've outlined how to handle the most common problems users face with this feature. We encourage you to use CTRL+F (or Command+F) to search this page. "There is a problem with the app block" Screenshot of how this error message appears in the Theme Editor. Your theme might not be compatible. Please maFew readersUsing Multiple Discounted Price Blocks At The Same Time
If you have multiple discount offers you would like to display on product pages, then you will need to add the "Discounted price" block to your product page template multiple times. Screenshot of 2 "Discounted price" blocks in the same template For example, if you have a 10% off products discount for your "Silver" tagged customers, and 20% off for your "Gold"Few readers"Discounted Price" block FAQ
We encourage you to use CTRL+F (or Command+F) to search this page. Troubleshooting the "Discounted Price" block If you're having issues with the "Discounted Price" block, read this article, which explains how to resolve common issues. How can I display multiple discounts on product pages? You will need to add the "Discounted price" block to your theme multiple times. Read this article (/en/article/using-multiple-discFew readersMigrating to the New DOPP
If you were using the "Discounted Price" block before March 24th, 2024, then follow these instructions to upgrade to the new version of the "discount on product page" (DOPP) feature, which fixes the limitations of the "Discounted Price" block. Tutorial video thumbnail Click the tFew readersHelp! The Discounted Prices Are Displaying To Everyone!
THIS DOCUMENT IS FOR THE "DISCOUNTED PRICE" BLOCK. FOR INFORMATION ABOUT THE NEW VERSION OF THE "DISCOUNT ON PRODUCT PAGE" (DOPP) FEATURE, CLICK HERE. There are a few possible reasons why your "Discounted Price" block might appear to be offering discounted prices to everyone. Possibility 1 - You don't have Visibility settings enabled Screenshot of the "Visiibility" settings (https://storage.crisp.chat/users/helpdesk/wFew readersUsing Variant Selectors with Discounts on Product Pages
Depending on your theme, you might not be able to have the on-page prices automatically updated when the customer selects a different variant. Not every theme is fully integrated out of the box Please read our "Supported Themes" article to learn which themes have special support for variant selectors. The Discounted Price Block is based on Dawn Relevant excerpt from our "Limitations of the Discounted Price Block" artiFew readersVolume Pricing Table
IMPORTANT This feature is currently in early access. If you encounter any issues, or have any additional requests for this feature, please comment on this thread in our public feedback board. Volume Pricing Table Volume pricing table screenshot In order to stimulate sales, you can add ourFew readersSetting Up Multiple Collection Page Discount Blocks Per Page
If you have multiple collections displayed on a specific page (for example, multiple featured collections on your home page), then you need to perform special steps to set that up. The objective of this process is to set up multiple collection page discount blocks per page in your theme by adding unique keys to each collection grid to enable the app to identify and display discounts correctly. Tutorial video thumbnail (https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/imageFew readers
Troubleshooting
Troubleshooting Regios Automatic Discounts
We're sorry you're experiencing problems with our app. In this article, we've outlined how to handle the most common problems users face with our app. We encourage you to use CTRL+F (or Command+F) to search this page. Troubleshooting discounts on product pages If you're using the "Product page discount" app block/"Discounts embed" app embed: Consult this article for help. If you're using the "Discounted price" app bloPopularTroubleshooting Discounts on Product Pages
TO READ THE TROUBLESHOOTING GUIDE FOR THE "DISCOUNTED PRICE" APP BLOCK, CLICK HERE. We encourage you to use CTRL+F (or Command+F) to search this page. "There is a problem with the app block" Screenshot of how this error message appears in the Theme Editor. Your theme might not be compatible. Please make sure that you are usingFew readersYour Discount Configuration Is Too Big Error
Screenshot of the "Your discount configuration is too big" error message Unfortunately, Shopify Functions limits the size of metafields, which we use to store your discount configuration, to 10 kilobytes. If you're reading this, then your discount configuration data is currently bigger than 10 kilobytes. What is a "discount configuration"? OurFew readersMy Discount Stops Working When There Are Many Items In The Cart!
Are you noticing your discount stop working when a certain number of items are in the cart? Or are you seeing your discount only apply in the cart/checkout sometimes? The problem you're facing is because Shopify Functions, where our app runs code on Shopify's servers, has strict limits on how much it can handle at once. This is why your discounts aren't applying correctly when the cart gets full. Workarounds You could try setting up more discounts, where each one has fewer conditions. ThisFew readersTroubleshooting Custom Theme Setup
If you are experiencing issues with custom theme setup, please try the instructions in this article to resolve your issue. We strongly encourage you to try all of the steps outlined in this guide. Skipping steps may mean waiting for a solution from us in cases where your problem could have been resolved immediately. First - Check The Developer Tools Console A screenshot of console logs identifying common setup errors (https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/Few readersThe Calculated Discount Is Incorrect!
There are a few different reasons you might be seeing an incorrect discount applying: The easiest way to troubleshoot - use the "Test discounts" page "Test discounts" page tutorial video thumbnail We have created a "Test discounts" page in our app, that lets you: Preview how discounts will apply with different items in the cart, different custFew readersMy Discount Isn't Applying In The Cart/Checkout
There are a few different reasons you might not be seeing your discount applying. The easiest way to troubleshoot - use the "Test discounts" page "Test discounts" page tutorial video thumbnail We have created a "Test discounts" page in our app, that lets you: Preview how discounts will apply with different items in the cart, different customeFew readers
Advanced Logic Builder
Logic Builder: Discount Conditions
Our advanced logic builder offers a number of conditions you can chain together to get very precise about who will receive which discounts. Here's a breakdown of them all: Video of our founder walking through the available conditions Click the thumbnail above to watch a video of our founder walking through the different conditions available.Few readersHow to Create Bundle Discounts
Bundles are a common type of discount, mainly used to incentivize large orders. You can use Regios Automatic Discounts to create bundle offers; however, our app does not currently have a way to display bundle offers on product pages. Examples Buy 1 camera and 1 lens, get 20% off both the camera and the lens Buy 1 table and 4 chairs, get 10% off the table and chairs General Approach To create bundles in our app, you need to understand the logic. Typically, a bundle is like a discountFew readers
Customer Eligibility Options
Applying Discounts Based on Customer Metafields
Regios Automatic Discounts lets you create discounts that only apply to customers with specific metafield values. This can be useful for creating loyalty programs, or integrating with other Shopify apps. You can only read the value of 1 metafield in your discount, even if you are using the advanced logic builder. Shopify Functions only allows us to request a limited amount of data about the cart when calculating discounts, so we could only fit 1 metafield into the limit. To create a metafiFew readersCustomer Eligibility Options in Regios Automatic Discounts
Screenshot of customer eligibility options Regios Automatic Discounts offers multiple options you can use to filter which customers can receive a specific discount. All customers: All customers, including customers who are not logged in, will receive this discount. Specific customer tags: Only customers with these specific tags will be eligible. Be sure to press ENTER to add a tag. SpecFew readersApplying Discounts Based on Customer Location
Regios Automatic Discounts lets you create discounts that only apply to customers in specific countries. This can be useful for international stores. This requires Shopify's Geolocation app. Location detection is based on the customer's geolocation, OR the shipping address location (whichever is available). To create a location-specific automatic discount, select "Customers in a specific location" in the "Discount applies to customers" section of the discount setup form. Screenshot of tFew readers
How to Use Regios Automatic Discounts
Welcome to Regios Automatic Discounts! Click the thumbnail below to watch a welcome video from our founder: Click to watch a welcome video from our founder. Read the articles linked below to learn how to use our app: Capabilities of Regios Automatic Discounts (/en/article/capabilities-of-regios-automPopularHow to Test Your Automatic Discount On Your Store
Once you've created a discount, we recommend testing it on your store to make sure everything is working properly. Step 1. Use the "Test discounts" page "Test discounts" page tutorial video thumbnail We have created a "Test discounts" page in our app, that lets you: Preview how discounts will apply with different items in the cart, different cPopularFrequently Asked Questions
Welcome to Regios Automatic Discounts. Here are answers to the most common questions we receive. We encourage you to use CTRL+F (or Command+F) to search this page. Help! My discounts don't work. Please read our Troubleshooting Regios Automatic Discounts article to solve your problem. How can I combine/stack my discount with other discounts? A screenshot of the "Combinations" options (https://storage.crisp.chat/uPopularAbout the Advanced Settings Page
Our advanced logic builder allows you to set complex logic and conditions for your discounts. Like Shopify Flow, it is a flowchart builder that lets you chain together conditions and actions. Click to watch a brief tutorial video about the advanced settings page. Click the thumbnail above to watch our foPopularAbout the Discount Settings Page
This page allows you to set up automatic product, order, and shipping discounts. Click to watch a brief tutorial video about the discount settings page. Need help? If you have questions or concerns, please consult our FAQ, or press the chat button at tSome readersDiscount Value Options in Regios Automatic Discounts
Regios Automatic Discounts offers multiple options you can use to decide which discount amount to apply to eligible products: Percentage (ex. "5% off shirts") Fixed amount (ex. "$5 off shirts") Fixed price (ex. "Shirts cost $15") Buy X, Get Y (ex. "Buy 2 shirts, get 1 shoe free") Volume/tiered/quantity breaks (ex. "5% off for 5-9 items, 10% off for 10+ items") Percentage ScFew readersAutomatic Discounts Pricing FAQ
Welcome to Regios Automatic Discounts. Here are answers to the most common pricing questions we receive. We encourage you to use CTRL+F (or Command+F) to search this page. How can I upgrade/downgrade my plan? Screenshot of the "Choose Plan" link in the Regios Discounts navigation. In Regios Automatic Discounts, select "Choose Plan" to be taken to our billing page. Screenshot of the billing pageFew readersHandling Sale Price/Compare At Price in Regios Automatic Discounts
Screenshot of the "How to handle items already on sale" options card Sometimes, products in your store are on a storewide sale. In Shopify, the "price"/"compare at price" are completely separate from the discounting system, which often causes confusion. Every merchant has a different idea for how these products should be handled by discount apps. In order to give you control over the behavior, we have addedFew readersLogic Builder: Examples
We've created special video and text tutorials to guide you on creating common types of discounts using our advanced logic builder. We hope that these brief videos will help you create the exact offer you wanted, quickly. How to Apply Different Discounts to Different Products Screenshot of different discounts for different products You'll need to chain together multiple "Check if" steps, using the "OthFew readersProduct Eligibility Options in Regios Automatic Discounts
Screenshot of product eligibility options Regios Automatic Discounts offers multiple options you can use to filter which products can receive a specific discount: All products: All products will be eligible. Specific collections: Only products in selected collections will be eligible. Due to restrictions in Shopify itself, you can only select up to 100 collections in a single discount (incluFew readersHow to Create Volume Discounts
This page is still a work in progress. A video of our founder demonstrating how to set up volume discounts Click on the video thumbnail above to watch our founder demonstrate how to set up a volume discount. Have any feedback for us? We want to hear about your experience with our app! Leave a review on the Shopify App Store (https://apps.shFew readersHow to Use The Test Discount Page
Tutorial video thumbnail Click the thumbnail above to watch our founder demonstrate how to use this page. The "Test discounts" page allows you to: Preview how discounts will apply with different items in the cart, different customers, etc. Troubleshoot why your discount isn't applying as expected, wiFew readersPurchase Requirements Options in Regios Automatic Discounts
Screenshot of a "minimum/maximum purchase requirements" condition You can use minimum/maximum purchase requirements to: Increase average order value (AOV) by incentivizing larger purchases Prevent major losses by limiting how big of an order can be discounted for specific customers Options available for defining the minimum/maximum quantity: No minimum/maximum requirements: All line items will paFew readersSubscription App Compatibility with Regios Automatic Discounts
General rules for compatibility Our app's discounts work basically the same as Shopify's automatic discounts. In general, anything that is compatible with those, will be compatible with our app. If a subscription app uses Shopify's Subscription API, it will likely be compatible with our app. If a subscription relies on draft orders, it will likely not be compatible with our app. Known supported subscription apps These are subscription apps other customers have told us work with ourFew readersSelling Plans Options in Regios Automatic Discounts
You can make a discount apply to only one-time purchases or subscriptions using this condition. Basic logic builder Screenshot of the "Subscriptions and selling plans" options Options available for including selling plans: Discount applies to subscriptions and one-time purchases: All line items will pass this condition. Discount only applies to one-time purchases: Only one-time purchase linFew readersUsing Regios Automatic Discounts with Draft Orders
Does your app depend on draft orders? Our app does not depend on draft orders. Our discounts are implemented using a Shopify API called Shopify Functions, which can apply to normal orders on multiple sales channels. How to apply automatic discounts to manual draft orders As of Shopify Winter Editions 2024, it is now possible to apply automatic discounts from our app to draft orders. For example, if you're taking an order over the phone, and entering it in the Shopify admin backend, yFew readersApplies To Options
Screenshot of "Applies to" option Specific discount types, such as volume and fixed price discounts, have options that let you choose which group of cart line items they apply to. For example, you might want to only apply a fixed price discount to products in a specific collection. The "Applies to" option allows you control over this. In the advanced logic builder, you can also use the "Applies to" optioFew readersHow to Create Discounts for Product Tags
Unfortunately, our app's product eligibility options do not include product tags. Want us to add this? If you'd like us to add support for product tags, please upvote and comment on this thread in our public feedback board. We prioritize which features to add to our app based on the number of upvotes. Workaround ScreenshotFew readersShipping Method Eligibility Options in Regios Automatic Discounts
Screenshot of an include/exclude shipping methods condition In our app, you can limit shipping discounts to specific shipping methods. IMPORTANT: This is based on the title of the shipping method in checkout, NOT the name of the app that provides shipping rates. For example, if you have "Shipstation" checked: The discount will only be applied if the shipping method name in checkout is "Shipstation"Few readersAuto Add to Cart/Free Gift With Purchase
Screenshot of an "auto add to cart" logic flow IMPORTANT NOTE: THIS FEATURE IS STILL IN DEVELOPMENT, AND NOT YET LIVE. Our app will soon support creating "auto add to cart" offers, where 1 or more product variants are automatically added at checkout when specific conditions are met. Use Cases Offering a free gift with purchase (ex. Spend $300 or more, get this item for free) Automatically addinFew readersIncompatible Apps
Regios Automatic Discount works basically the same as Shopify's built-in automatic discounts, ensuring compatibility with most other Shopify apps that function similarly. However, there are certain Shopify apps that our app is not compatible with. These include: Giftship Our app is not compatible with Giftship. Giftship has a different implementation of the cart and checkout page, which prevents the discounts created in our app from displaying correctly. Have any feedback for us? We wantFew readers