Regios Discounts Pricing FAQ
Welcome to Regios Discounts. Here are answers to the most common pricing questions we receive.
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How can I upgrade/downgrade my plan?
In Regios Discounts, select "Billing" to be taken to our billing page.
If you are already on a paid plan, the billing page shows every plan that is available to your store, with an "Upgrade" or "Downgrade" button next to each one. Pick the plan you want and approve the charge in Shopify.
If your store is eligible for free dev access (see "Is there a free plan available?" below), you will also see a "Get free dev access" option.
When do downgrades take effect?
Downgrades are effective on the next billing cycle.
When do upgrades take effect?
Upgrades are effective immediately.
Is there a free plan available?
Free use is only available for stores that cannot take live orders. Use "Get free dev access" on the Billing page. Shopify Partner development stores qualify, and most staging and test stores qualify too. Shopify Plus sandbox stores qualify if they have had no real orders in the last 60 days. If your store qualifies, the "Get free dev access" button appears on the billing page and you do not need to start a trial.
If your store accepts live orders, every paid plan comes with a free trial that you can start from the billing page. The trial runs the full app; you just need to stay on a paid plan once it ends. If your store has not launched yet, you can also request a trial extension.
Even if you have a small number of orders, we recommend trying one of our paid plans.
How long is the free trial?
The free trial is currently 7 days and is available on every paid plan. The trial is offered once per store: uninstalling and reinstalling the app does not start a new trial. If your store has not launched yet and you need more time to test, reach out to us to request a trial extension.
Are there any usage charges during the free trial?
No. Nothing is charged during the free trial, including automatic upgrade (usage) charges. Your plan's order limit and automatic upgrades are measured per billing period, and your first billing period starts when the trial ends.
Which pricing plan is right for me?
Each plan includes a limit on the number of orders that discounts can be applied to in each billing period:
- Starter: 500 orders
- Business: 1,500 orders
- Enterprise: 5,000 orders
- Scale: unlimited orders
Estimate how many orders per month will include a Regios discount, then choose the lowest plan whose limit covers that number.
Stores that installed before August 4, 2026 may see older prices and limits on their Billing page. The Billing page always shows what applies to your store. Current prices for new installs are listed on the Regios Discounts listing on the Shopify App Store.
If you are close to a limit, pick the next plan up — upgrades take effect immediately, and downgrades take effect on your next billing cycle, so it is easy to adjust later.
What is included in every plan?
Every plan includes the discount builder, strikethrough pricing for automatic discounts on product pages, and live chat support. Plans differ only in how many orders your discounts apply to in each billing period.
Add-ons are optional and sold separately on the Billing page. For example, Storefront widgets covers the volume pricing table, the cart promo message and strikethrough for manual discount codes.
How are "orders per month" counted?
Only orders where a Regios Discounts discount was applied count toward your limit. Both automatic discounts and discount codes from our app count. Orders with no discount, or with only discounts from Shopify or other apps, do not count.
Usage is measured per billing period (the 30 days from your billing date), not per calendar month.
How do I view the calculation of number of orders reached?
The Billing page in the app shows your current usage for the billing period.
Do you charge a transaction fee?
No, we don't charge a transaction fee. Our app only helps you create and manage automatic discounts for your customers, and we don't take a cut of your sales. The only charge beyond your plan price is the automatic upgrade charge, and only when automatic upgrades are on and you go over your plan's order limit.
Do you offer a discount for annual billing?
Yes. Every plan is available on annual billing at a discount compared to paying monthly — about 17% at the time of writing, which works out to roughly two months free per year. The exact annual price for each plan is shown on the "Billing" page in the app and on the Shopify App Store listing.
Annual plans are billed once per year through Shopify. You can still start with the free trial before committing to an annual plan.
How can I cancel my subscription?
You can cancel through the "Billing" page without uninstalling or losing your discounts. Feel free to reactivate when ready.
You can also cancel by uninstalling, though this is a destructive operation.
- If you are still on free trial: if you uninstall, your charge will automatically be cancelled. No need to speak to a human.
- If your trial has expired: if you uninstall, all future billings from our app will stop immediately. No need to speak a human.
What happens if I reach the order limits of my pricing plan??
It depends on whether you've turned on automatic upgrades.
- Automatic upgrades on: we bill the plan difference for that billing period and your discounts keep running.
- Automatic upgrades off: we notify you, give you a grace period (14 days the first time), then pause your discounts until you upgrade.
Nothing is deleted. Your discounts turn back on once you upgrade.
Full details: What Happens If You Exceed Your Plan's Order Limit
If I uninstall during the free trial period, will I be charged??
No. You won't be charged if you uninstall during the free trial period.
If I uninstall and reinstall, do I get a new free trial?
No. The free trial is offered once per store and does not reset when you reinstall. The 7-day free trial is available one time for the lifetime of your store. Uninstalling and reinstalling the app will not start a new trial or grant you additional trial days.
If your store has not launched yet and you need more time to test, please reach out to us to request a trial extension.
Can I pause my subscription?
You can cancel your subscription on the "Billing" page without having to uninstall the app. Your discounts will be disabled until you reactivate your subscription.
- Go to the "Billing" page in the app.
- Find your current pricing plan.
- Click "Cancel billing."
- Optional, but recommended to help us improve: Leave some feedback for us on why you are pausing.
- Click the "Cancel billing" button to confirm your action.
Does my plan automatically upgrade when I exceed my plan's limit?
Only if you've turned on automatic upgrades. On monthly plans you can turn it on or off from the Billing page. It adds a usage charge for that billing period only and doesn't change your plan. Automatic upgrades are not available on annual plans.
See What Happens If You Exceed Your Plan's Order Limit.
I want a refund!
If your trial has expired, we will not refund you. When you installed the app, you accepted the terms of the 7-day free trial.
If you are looking for a refund, please reach out to us.
A member of our team will assist you with a refund ASAP, if permitted.
Please keep in mind that we do not offer 24/7 support, so please be patient, we will get to your request in time.
We take your feedback seriously.
If there's something our app is missing, please let us know in our public feedback board.
How can I get a receipt/invoice?
All of our billing is through Shopify. Please read this Shopify helpdesk article, which explains app charges. If you need help finding app charges on your bill, please reach out to Shopify Support.
Does the free trial convert into a monthly fee after 7 days automatically?
Yes. Please choose the appropriate paid plan when you start your trial.
Do you offer discounts if I use the app on multiple stores?
Yes! If you are using the app on multiple stores, you will receive a discount on every store. The discount percentages vary, so please reach out to support.
To get your discount, please follow these steps:
- Tell us which stores you will be using the app on.
- Tell us which plan you plan to use on each store.
- Install the app on all your stores, then notify us (you don’t have to start trials yet).
- Once the app is installed on all your stores, we will generate unique promo codes for you to apply the discount.
Updated on: 04/11/2026
Thank you!