Articles on: Regios Automatic Discounts

Troubleshooting the "Discounted Price" block

We're sorry you're experiencing problems with our "Discounted price" app block. In this article, we've outlined how to handle the most common problems users face with this feature.

We encourage you to use CTRL+F (or Command+F) to search this page.

"There is a problem with the app block"

Screenshot of how this error message appears in the Theme Editor.

Your theme might not be compatible.

Please make sure that you are using an Online Store 2.0 theme, as this is required for app blocks to work.

If you're on an OS 2.0 theme, but still seeing this message, then it's possible your theme doesn't have a single "product" template.

If so, you'll need to manually open the Theme Editor and add a "Discounted price" block to the desired template.

You can follow the instructions in this video:

The discounted prices are displaying to everyone

Read this article to learn how to solve this issue.

The discount is only applying to one product

You have probably selected only specific product for the "Discounted Price" app block to apply to.

Instead, we recommend choosing 'Connect dynamic source > Current template > Product'.

Watch this brief video to learn where to find this option:

I still need help!

If you encounter any issues, please report them here:

Our support team is available to help you get the app block working in your store.

Click the chat icon button at the bottom right of the page to get in touch with us.

To find your answer as quickly as possible, please include as many details as possible:
What specifically is your problem?
What are you expecting to happen?
Do you have any screenshots or recordings?

We're happy to help!

Have any feedback for us?

We want to hear about your experience with our app! Leave a review on the Shopify App Store.

Updated on: 07/04/2024

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