Troubleshooting Regios Automatic Discounts
We're sorry you're experiencing problems with our app. In this article, we've outlined how to handle the most common problems users face with our app.
We encourage you to use CTRL+F (or Command+F) to search this page.
If you're using the "Product page discount" app block/"Discounts embed" app embed:
Consult this article for help.
If you're using the "Discounted price" app block:
Start by familiarizing yourself with the limitations of the "Discounted price" app block
Read our "Discounted price" app block troubleshooting guide
If you still have a problem, reach out to support.
There are a few different reasons you might not be seeing your discount applying.
We have created a "Test discounts" page in our app, that lets you:
Preview how discounts will apply with different items in the cart, different customers, etc.
Troubleshoot why your discount isn't applying as expected, with plain English feedback.
Using this page, you might be able to immediately solve your problem. Check out this tutorial to learn how to use it.
If you'd prefer not to use the "Test discounts" page, continue reading to explore the possible reasons your discount isn't applying as you would expect.
If your discount is limited to only specific customers (for example, if only customers with a specific tag can use your discount), then it will only show up on the cart and checkout page if either:
The customer is logged into your store
The customer has already filled in their name, email, etc. on the "Information" page in the checkout.
Until either of these conditions is met, Shopify doesn't know who a customer is, and it can't feed that information to our discount.
Shopify sometimes caches previous discount calculations.
For example, if your cart had 3 items before you created your discount, and it still has the same exact 3 items, with the same quantities, there's a good chance Shopify hasn't asked our app to calculate the discount yet.
Or, if your cart is the same before and after logging in, then Shopify is not going to trigger a discount recalculation.
We recommend updating your cart by adding/removing items, or increasing/decreasing the quantity, which should force a recalculation of discounts.
If you're still having issues, read on.
By default, our app does not apply discounts to products that are already on sale.
Double check the "Products" page in your Shopify admin dashboard to ensure that the product/variant isn't already on sale before reaching out to support.
For more information about this, and to learn how to override this behavior, read this article.
There are a few different reasons you might be seeing an incorrect discount applying:
Shopify sometimes caches previous discount calculations.
For example, if your cart had 3 items before you created your discount, and it still has the same exact 3 items, with the same quantities, there's a good chance Shopify hasn't asked our app to calculate the discount yet.
Or, if your cart is the same before and after logging in, then Shopify is not going to trigger a discount recalculation.
We recommend updating your cart by adding/removing items, or increasing/decreasing the quantity, which should force a recalculation of discounts. You also might need to re-save your discount.
If you're still having issues, read on.
Our app's codebase has over 120 automated tests to ensure the highest quality possible. However, if you think there's a bug in our app, please report it here.
First, make sure you have used the "Combinations" options on the discount settings page to set your discount up to combine with other discounts.
If that didn't solve your problem, please upvote and comment on this post in our public feedback board to let us know how important this is to you: https://regios-technologies-inc.canny.io/feature-requests/p/allow-multiple-different-discounts-per-transaction
For more information about discount combinations, please read the "Technical information about discount combinations" section below.
Please read the "Technical information about discount combinations" section below.
When combining with other discounts, our app follows the same rules and limitations as Shopify's built-in discounts.
Please read Shopify's "Discount combinations" help article to understand what's possible:
https://help.shopify.com/en/manual/discounts/combining-discounts/discount-combinations
In general, if 1 line item in the customer's cart is eligible for 2 product discounts, Shopify will only apply the one that gives the highest discount.
Please get in contact with our support team.
We recently updated the app, and fixed what we believe was the cause of this issue.
If you're still running into problems, we can send a collaborator request and troubleshoot the app for you.
First, consult our FAQ to see if your question already has a solution.
If not, our support team is available to help you get the app working in your store.
Click the chat icon button at the bottom right of the page to get in touch with us.
To find your answer as quickly as possible, please include as many details as possible:
What specifically is your problem?
What are you expecting to happen?
Do you have any screenshots or recordings? Especially if you have screenshots of the discount settings page, cart/checkout page, and app block settings (if you're using the "Discounted Price" app block), this is super helpful, and will allow us to solve your problem as quickly as possible.
We're happy to help!
We want to hear about your experience with our app! Leave a review on the Shopify App Store.
We encourage you to use CTRL+F (or Command+F) to search this page.
Troubleshooting discounts on product pages
If you're using the "Product page discount" app block/"Discounts embed" app embed:
Consult this article for help.
If you're using the "Discounted price" app block:
Start by familiarizing yourself with the limitations of the "Discounted price" app block
Read our "Discounted price" app block troubleshooting guide
If you still have a problem, reach out to support.
My discount isn't applying in the cart/checkout
There are a few different reasons you might not be seeing your discount applying.
The easiest way to troubleshoot - use the "Test discounts" page
We have created a "Test discounts" page in our app, that lets you:
Preview how discounts will apply with different items in the cart, different customers, etc.
Troubleshoot why your discount isn't applying as expected, with plain English feedback.
Using this page, you might be able to immediately solve your problem. Check out this tutorial to learn how to use it.
If you'd prefer not to use the "Test discounts" page, continue reading to explore the possible reasons your discount isn't applying as you would expect.
Possibility 1: You are not logged in
If your discount is limited to only specific customers (for example, if only customers with a specific tag can use your discount), then it will only show up on the cart and checkout page if either:
The customer is logged into your store
The customer has already filled in their name, email, etc. on the "Information" page in the checkout.
Until either of these conditions is met, Shopify doesn't know who a customer is, and it can't feed that information to our discount.
Possibility 2: Shopify is caching the previous discount calculation
Shopify sometimes caches previous discount calculations.
For example, if your cart had 3 items before you created your discount, and it still has the same exact 3 items, with the same quantities, there's a good chance Shopify hasn't asked our app to calculate the discount yet.
Or, if your cart is the same before and after logging in, then Shopify is not going to trigger a discount recalculation.
We recommend updating your cart by adding/removing items, or increasing/decreasing the quantity, which should force a recalculation of discounts.
If you're still having issues, read on.
Possibility 3: Your product has a compare at price/is already "on sale"
By default, our app does not apply discounts to products that are already on sale.
Double check the "Products" page in your Shopify admin dashboard to ensure that the product/variant isn't already on sale before reaching out to support.
For more information about this, and to learn how to override this behavior, read this article.
The calculated discount is incorrect
There are a few different reasons you might be seeing an incorrect discount applying:
Possibility 1: : Shopify is caching the previous discount calculation
Shopify sometimes caches previous discount calculations.
For example, if your cart had 3 items before you created your discount, and it still has the same exact 3 items, with the same quantities, there's a good chance Shopify hasn't asked our app to calculate the discount yet.
Or, if your cart is the same before and after logging in, then Shopify is not going to trigger a discount recalculation.
We recommend updating your cart by adding/removing items, or increasing/decreasing the quantity, which should force a recalculation of discounts. You also might need to re-save your discount.
If you're still having issues, read on.
Possibility 2: Our app has a bug!
Our app's codebase has over 120 automated tests to ensure the highest quality possible. However, if you think there's a bug in our app, please report it here.
Why isn't my discount combining with other discounts?
First, make sure you have used the "Combinations" options on the discount settings page to set your discount up to combine with other discounts.
If that didn't solve your problem, please upvote and comment on this post in our public feedback board to let us know how important this is to you: https://regios-technologies-inc.canny.io/feature-requests/p/allow-multiple-different-discounts-per-transaction
For more information about discount combinations, please read the "Technical information about discount combinations" section below.
Why is only the highest discount being applied?
Please read the "Technical information about discount combinations" section below.
Technical information about discount combinations
When combining with other discounts, our app follows the same rules and limitations as Shopify's built-in discounts.
Please read Shopify's "Discount combinations" help article to understand what's possible:
https://help.shopify.com/en/manual/discounts/combining-discounts/discount-combinations
In general, if 1 line item in the customer's cart is eligible for 2 product discounts, Shopify will only apply the one that gives the highest discount.
I can't save my discount.
Please get in contact with our support team.
We recently updated the app, and fixed what we believe was the cause of this issue.
If you're still running into problems, we can send a collaborator request and troubleshoot the app for you.
I still need help!
First, consult our FAQ to see if your question already has a solution.
If not, our support team is available to help you get the app working in your store.
Click the chat icon button at the bottom right of the page to get in touch with us.
To find your answer as quickly as possible, please include as many details as possible:
What specifically is your problem?
What are you expecting to happen?
Do you have any screenshots or recordings? Especially if you have screenshots of the discount settings page, cart/checkout page, and app block settings (if you're using the "Discounted Price" app block), this is super helpful, and will allow us to solve your problem as quickly as possible.
We're happy to help!
Have any feedback for us?
We want to hear about your experience with our app! Leave a review on the Shopify App Store.
Updated on: 17/05/2024
Thank you!