Articles on: Regios Automatic Discounts

Troubleshooting Discounts on Product Pages


We encourage you to use CTRL+F (or Command+F) to search this page.

"There is a problem with the app block"

Screenshot of how this error message appears in the Theme Editor.

Your theme might not be compatible.

Please make sure that you are using an Online Store 2.0 theme, as this is required for app blocks to work.

If you're on an OS 2.0 theme, but still seeing this message, then it's possible your theme doesn't have a single "product" template.

If so, you'll need to manually open the Theme Editor and add our app blocks to the desired template.

You can follow the instructions in this video:

The wrong discount is applying on my site

Your discount settings might not have been synced to the "discount on product page" (DOPP) feature. No worries, just click the "Force sync" button in the "Add to theme" page pictured below:

Where to find the "Force sync" button

You can also manually sync an individual discount by clicking "Force sync" in the "Display on online store" card on the discount settings page when editing a discount.

The "Force sync" button for a single discount

If the problem persists, contact us, as there might be an issue in the app.

I still need help!

If you encounter any issues, please report them here:

Our support team is available to help you get the app block working in your store.

Click the chat icon button at the bottom right of the page to get in touch with us.

To find your answer as quickly as possible, please include as many details as possible:
What specifically is your problem?
What are you expecting to happen?
Do you have any screenshots or recordings?

We're happy to help!

Updated on: 25/03/2024

Was this article helpful?

Share your feedback


Thank you!