Troubleshooting Discounts on Product Pages
TO READ THE TROUBLESHOOTING GUIDE FOR THE "DISCOUNTED PRICE" APP BLOCK, CLICK HERE.
We encourage you to use CTRL+F (or Command+F) to search this page.
Your theme might not be compatible.
Please make sure that you are using an Online Store 2.0 theme, as this is required for app blocks to work.
If you're on an OS 2.0 theme, but still seeing this message, then it's possible your theme doesn't have a single "product" template.
If so, you'll need to manually open the Theme Editor and add our app blocks to the desired template.
You can follow the instructions in this video: https://www.loom.com/share/44c9ccdc6c7c413b9e0e3c11f93ac1b9
Please verify that you have the "Discounts Embed" turned on in your Theme Editor.
Please verify that you have the "Product Page Discount" app block active in your product template.
Ensure that the "Product" setting of the block is set to the "Product from current page" dynamic source.
If your discount only applies to specific customers, make sure you are logged in, and that your account has any required tags/metafields/etc.
If the product has a "compare at price", follow the instructions in this article to make sure you have the right setup for handling items already on sale in your discount settings.
Your theme might not support using our app on the collection page. Please read this article to learn which options you have to display discounted prices on the collection page.
If your theme is supported (or you have performed custom theme setup correctly), but discounts are still not displaying on the collection page, you may be missing the "Collection" setting.
Please open your theme editor settings, and make sure it is set to the "Collection from current page" dynamic source.
Your discount settings might not have been synced to the "discount on product page" (DOPP) feature. No worries, just click the "Force sync" button in the "Add to theme" page pictured below:
You can also manually sync an individual discount by clicking "Force sync" in the "Display on online store" card on the discount settings page when editing a discount.
If the problem persists, contact us, as there might be an issue in the app.
If you encounter any issues, please report them here:
https://regios-technologies-inc.canny.io/feature-requests/p/show-discounted-prices-on-product-pages
Our support team is available to help you get the app block working in your store.
Click the chat icon button at the bottom right of the page to get in touch with us.
To find your answer as quickly as possible, please include as many details as possible:
What specifically is your problem?
What are you expecting to happen?
Do you have any screenshots or recordings?
We're happy to help!
We encourage you to use CTRL+F (or Command+F) to search this page.
"There is a problem with the app block"
Your theme might not be compatible.
Please make sure that you are using an Online Store 2.0 theme, as this is required for app blocks to work.
If you're on an OS 2.0 theme, but still seeing this message, then it's possible your theme doesn't have a single "product" template.
If so, you'll need to manually open the Theme Editor and add our app blocks to the desired template.
You can follow the instructions in this video: https://www.loom.com/share/44c9ccdc6c7c413b9e0e3c11f93ac1b9
I am not seeing discounts on product pages
Please verify that you have the "Discounts Embed" turned on in your Theme Editor.
Please verify that you have the "Product Page Discount" app block active in your product template.
Ensure that the "Product" setting of the block is set to the "Product from current page" dynamic source.
If your discount only applies to specific customers, make sure you are logged in, and that your account has any required tags/metafields/etc.
If the product has a "compare at price", follow the instructions in this article to make sure you have the right setup for handling items already on sale in your discount settings.
I am not seeing discounts on collection pages
Your theme might not support using our app on the collection page. Please read this article to learn which options you have to display discounted prices on the collection page.
If your theme is supported (or you have performed custom theme setup correctly), but discounts are still not displaying on the collection page, you may be missing the "Collection" setting.
Please open your theme editor settings, and make sure it is set to the "Collection from current page" dynamic source.
The wrong discount is applying on my site
Your discount settings might not have been synced to the "discount on product page" (DOPP) feature. No worries, just click the "Force sync" button in the "Add to theme" page pictured below:
You can also manually sync an individual discount by clicking "Force sync" in the "Display on online store" card on the discount settings page when editing a discount.
If the problem persists, contact us, as there might be an issue in the app.
I still need help!
If you encounter any issues, please report them here:
https://regios-technologies-inc.canny.io/feature-requests/p/show-discounted-prices-on-product-pages
Our support team is available to help you get the app block working in your store.
Click the chat icon button at the bottom right of the page to get in touch with us.
To find your answer as quickly as possible, please include as many details as possible:
What specifically is your problem?
What are you expecting to happen?
Do you have any screenshots or recordings?
We're happy to help!
Updated on: 16/05/2024
Thank you!