Frequently Asked Questions
Welcome to Regios Automatic Discounts. Here are answers to the most common questions we receive.
We encourage you to use CTRL+F (or Command+F) to search this page.
Please read our Troubleshooting Regios Automatic Discounts article to solve your problem.
You can use the "Combinations" options on the discount settings page to set your discount up to combine with other discounts.
When combining with other discounts, our app follows the same rules and limitations as Shopify's built-in discounts.
Please read this article to understand what's possible: Discount Combinations
No. Due to Shopify limitations, you cannot use a single discount code to apply multiple types of discounts.
For more information, read our article about this topic.
Please read this article: Applying Discounts Once Per Customer
Due to technical limitations, our app doesn't support customer segments - only tags (you can also use metafields or other conditions).
Please upvote and comment on this post in our public feedback board to let us know how important this is to you:
https://regios-technologies-inc.canny.io/feature-requests/p/support-discount-to-customer-segments
You can also use Shopify Flow to automatically tag customers when specific events happen.
Yes, please read our article about shipping discounts: Shipping Discounts
Our free plan is only available for development stores.
Even if you have a small number of orders, we recommend trying one of our paid plans.
Our support team can help you craft the right offers and increase your store's revenue.
Our app does not depend on draft orders, but you can apply automatic discounts created through our app to draft orders.
Read this helpdesk article article for more information.
Yes, please read this article which address subscription app compatibility: Subscription App Compatibility with Regios Automatic Discounts
Read this article to learn about the options available for applying discounts to subscription line items.
Please read this article, which address how to handle items that are already on sale: Handling Sale Price/Compare At Price in Regios Automatic Discounts
You can use our advanced logic builder to create a discount for multiple tags at once.
Follow these instructions to learn how to set it up.
Yes. Please read more about our customer eligibility options.
Leave all the checkboxes in the "Combinations" section unchecked.
Please read this article: Discount Combinations
For discounts on product pages: Use Shopify's "Translate & Adapt" app to provide a different discount description template for each languge.
For discounts in the cart/checkout: Our app does not have built-in support translation/localization at this time. However, you can use our advanced logic builder to apply discounts with different titles depending on the customer's geolocation. Follow these instructions to learn how to set it up. Please upvote and comment on this post in our public feedback board to let us know how important this is to you.
Thanks for your interest, but unfortunately, we have no plans to translate the app at this time. We only have English-speaking staff.
No, we do not store any customer info in our database.
Our app has an option where you can select individual customers for a discount, but their data is stored on Shopify's servers using metafields, not our database.
Please read this article we have written, which answers questions about auto add to cart/free gift with purchase offers.
Read this article for the answer to this question.
Yes, discounts created with our app will work in Shopify POS.
Make sure to turn on “automatic discounts” in Cart > More actions > Discounts in the Shopify POS app.
Unfortunately, automatic discounts can only be applied in locations with a POS Pro subscription.
Read more on Shopify's "Discount management" helpdesk page.
Additionally, you may need to publish your discounts to POS. You can find more information on this process here.
In addition, it doesn't work when a "custom sale" is in the cart. Please read this helpdesk article for more information on why our app doesn't work with POS custom sales.
Sorry, but no.
It Is clearly mentioned before you uninstall our app that doing so will delete all your discounts.
The discount settings are stored in Shopify metafields attached to each discount. Once the discounts are deleted, the metafields are, too, along with all settings data.
Unfortunately, no, you cannot create a discount that only works on POS and not online.
The reason we can't support creating automatic discounts that only apply to specific sales channels is not because we don't want to; it's because it's simply not possible in Shopify Functions (the API our app is built on).
This GitHub discussion thread, where developers have asked Shopify to support applying discounts only on specific POS location/s in Shopify Functions, has been open since July 2023.
If Shopify adds this capability to their API in the future, we may revisit this feature request.
If you're interested in this, please upvote and comment on this thread in our public feedback board.
If your discount code isn't applying in Shopify POS Pro, ensure to publish the discount to Shopify POS Pro through the Shopify admin settings. This helps ensure the discount can be properly applied at checkout. For more detailed steps, refer to this Shopify POS Pro update in the Shopify changelog.
Please read this helpdesk article, which answers this question.
Our app works on any Shopify plan, not just Shopify Plus.
Our app creates discount codes based on your store's base currency and then converts the amount.
Unfortunately, once the app is uninstalled, the associated discounts are permanently deleted. Before uninstalling, Shopify provides a clear warning about this, which is why we want to emphasize the importance of that notice. Here's a screenshot of the notice:
Since our app's discounts use Shopify Functions, they are stored on Shopify's servers, leading to their deletion upon uninstallation.
In the future, to preserve your discounts, you can use the "Logic > Export" button on the "Edit product/order/shipping discount" screen in the app to save them as a JSON file on your computer. This way, you can easily restore your discounts if needed.
If you encounter any issues with the app, please reach out to us first. We’re here to help! Uninstalling can complicate the support process, as all relevant data and information will be lost.
Our app works on both the new and legacy Shopify customer accounts system.
Please read this article: How to Make Discounts for Specific Sales Channels
Please read this article: Fixed Amount vs Fixed Price Discounts
No, we use the Discount Functions API. Even if you create a "bundle" offer, it still functions as a discount, rather than a cart transform. So, it will not lead to cart lines containing a list of item_components in Liquid.
We want to hear about your experience with our app! Leave a review on the Shopify App Store.
We encourage you to use CTRL+F (or Command+F) to search this page.
Help! My discounts don't work.
Please read our Troubleshooting Regios Automatic Discounts article to solve your problem.
How can I combine/stack my discount with other discounts?
You can use the "Combinations" options on the discount settings page to set your discount up to combine with other discounts.
When combining with other discounts, our app follows the same rules and limitations as Shopify's built-in discounts.
Please read this article to understand what's possible: Discount Combinations
Can I use one discount code for 2 types of discount (for example, amount off products and shipping with a single code).
No. Due to Shopify limitations, you cannot use a single discount code to apply multiple types of discounts.
For more information, read our article about this topic.
Can I limit a discount to one use per customer?
Please read this article: Applying Discounts Once Per Customer
Can I use customer segments instead of tags?
Due to technical limitations, our app doesn't support customer segments - only tags (you can also use metafields or other conditions).
Please upvote and comment on this post in our public feedback board to let us know how important this is to you:
https://regios-technologies-inc.canny.io/feature-requests/p/support-discount-to-customer-segments
You can also use Shopify Flow to automatically tag customers when specific events happen.
Can I discount shipping based on customer tag?
Yes, please read our article about shipping discounts: Shipping Discounts
Is there a free plan available?
Our free plan is only available for development stores.
Even if you have a small number of orders, we recommend trying one of our paid plans.
Our support team can help you craft the right offers and increase your store's revenue.
Does the discount work with draft orders/manual orders/manual checkouts?
Our app does not depend on draft orders, but you can apply automatic discounts created through our app to draft orders.
Read this helpdesk article article for more information.
Does the discount work with subscriptions?
Yes, please read this article which address subscription app compatibility: Subscription App Compatibility with Regios Automatic Discounts
Read this article to learn about the options available for applying discounts to subscription line items.
Can I apply the discount to the compare at price instead?
Please read this article, which address how to handle items that are already on sale: Handling Sale Price/Compare At Price in Regios Automatic Discounts
How can I make the discount only apply if multiple tags are present?
You can use our advanced logic builder to create a discount for multiple tags at once.
Follow these instructions to learn how to set it up.
Can I apply the discount only to logged-in customers?
Yes. Please read more about our customer eligibility options.
Can I ensure the customer can't apply other discount codes to the order?
Leave all the checkboxes in the "Combinations" section unchecked.
Please read this article: Discount Combinations
Can I show different discount titles depending on the customer's language?
For discounts on product pages: Use Shopify's "Translate & Adapt" app to provide a different discount description template for each languge.
For discounts in the cart/checkout: Our app does not have built-in support translation/localization at this time. However, you can use our advanced logic builder to apply discounts with different titles depending on the customer's geolocation. Follow these instructions to learn how to set it up. Please upvote and comment on this post in our public feedback board to let us know how important this is to you.
Can you translate the app into Chinese/German/another language?
Thanks for your interest, but unfortunately, we have no plans to translate the app at this time. We only have English-speaking staff.
Does the app store any customer information?
No, we do not store any customer info in our database.
Our app has an option where you can select individual customers for a discount, but their data is stored on Shopify's servers using metafields, not our database.
It possible to offer a free gift when a customer spends a certain amount, or purchases a specific item?
Please read this article we have written, which answers questions about auto add to cart/free gift with purchase offers.
Can I apply a discount to all recurring payments, not just the first payment of a subscription?
Read this article for the answer to this question.
Does this app support Shopify POS?
Yes, discounts created with our app will work in Shopify POS.
Make sure to turn on “automatic discounts” in Cart > More actions > Discounts in the Shopify POS app.
Unfortunately, automatic discounts can only be applied in locations with a POS Pro subscription.
Read more on Shopify's "Discount management" helpdesk page.
Additionally, you may need to publish your discounts to POS. You can find more information on this process here.
In addition, it doesn't work when a "custom sale" is in the cart. Please read this helpdesk article for more information on why our app doesn't work with POS custom sales.
Can I get back my discounts if I uninstalled the app and installed it again?
Sorry, but no.
It Is clearly mentioned before you uninstall our app that doing so will delete all your discounts.
The discount settings are stored in Shopify metafields attached to each discount. Once the discounts are deleted, the metafields are, too, along with all settings data.
Can you create a discount that only works on POS and not online?
Unfortunately, no, you cannot create a discount that only works on POS and not online.
The reason we can't support creating automatic discounts that only apply to specific sales channels is not because we don't want to; it's because it's simply not possible in Shopify Functions (the API our app is built on).
This GitHub discussion thread, where developers have asked Shopify to support applying discounts only on specific POS location/s in Shopify Functions, has been open since July 2023.
If Shopify adds this capability to their API in the future, we may revisit this feature request.
If you're interested in this, please upvote and comment on this thread in our public feedback board.
My discount isn't working in Shopify POS Pro
If your discount code isn't applying in Shopify POS Pro, ensure to publish the discount to Shopify POS Pro through the Shopify admin settings. This helps ensure the discount can be properly applied at checkout. For more detailed steps, refer to this Shopify POS Pro update in the Shopify changelog.
Can I create a discount for products with specific tags/specific product tags?
Please read this helpdesk article, which answers this question.
Is your app only for Shopify Plus stores?
Our app works on any Shopify plan, not just Shopify Plus.
Is it possible to create discount in multiple currencies or does your app create discount codes based on the store's base currency and then convert the amount?
Our app creates discount codes based on your store's base currency and then converts the amount.
If I uninstall the app, can I restore my previous discounts after reinstalling?
Unfortunately, once the app is uninstalled, the associated discounts are permanently deleted. Before uninstalling, Shopify provides a clear warning about this, which is why we want to emphasize the importance of that notice. Here's a screenshot of the notice:
Since our app's discounts use Shopify Functions, they are stored on Shopify's servers, leading to their deletion upon uninstallation.
In the future, to preserve your discounts, you can use the "Logic > Export" button on the "Edit product/order/shipping discount" screen in the app to save them as a JSON file on your computer. This way, you can easily restore your discounts if needed.
If you encounter any issues with the app, please reach out to us first. We’re here to help! Uninstalling can complicate the support process, as all relevant data and information will be lost.
I have the old Shopify customer accounts, will your app work?
Our app works on both the new and legacy Shopify customer accounts system.
Does your app has an option to allow the discount to show / not show on other sales channels such as POS?
Please read this article: How to Make Discounts for Specific Sales Channels
What's the difference between fixed amount and fixed price discounts?
Please read this article: Fixed Amount vs Fixed Price Discounts
Does your app use the Cart Transform Functions API?
No, we use the Discount Functions API. Even if you create a "bundle" offer, it still functions as a discount, rather than a cart transform. So, it will not lead to cart lines containing a list of item_components in Liquid.
Have any feedback for us?
We want to hear about your experience with our app! Leave a review on the Shopify App Store.
Updated on: 07/03/2025
Thank you!