Why Are My Discounts Paused?

If you see the message "Your discounts are paused" in the app, this article explains why it happens and how to get your discounts running again.

Why were my discounts paused?

Your store is on the free plan (or has no paid plan), and it has processed real discounted orders in the past 30 days. The free plan is meant for building and testing discounts, for example on a development store. Once a store without a paid plan starts driving real discounted orders, we pause its discounts until it is on a paid plan.

Test orders are not counted. Only real discounted orders are.

Did I lose my discounts?

No. Nothing was deleted. Your discount setup is intact, and your discounts are only paused.

How do I turn my discounts back on?

Start a free trial of any paid plan. Your discounts are re-enabled automatically as soon as the trial starts, so there is nothing to switch back on by hand.

1. Open the app and click Start free trial in the notice, or go to the Billing page.
2. Choose a plan and start the free trial.

For details about plans and pricing, see the Regios Discounts Pricing FAQ.

What if my discounts were paused for a different reason?

If your discounts were disabled because you went over the order limit of a paid plan, see What Happens If You Exceed Your Plan's Order Limit.

If you think your discounts were paused by mistake, contact us through the chat widget with your store name and we will take a look.

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Updated on: 28/10/2026