How Discount Usage Is Calculated

Your plan includes a number of discounted orders per billing period. This article explains how we count them, why the number can differ from what you see in Shopify Analytics, and how to check it yourself.

How usage is counted

We never count orders ourselves. Usage comes from Shopify's own analytics data, the same data behind your Shopify Analytics reports. We count the orders that used any of your Regios discounts during your billing period. Orders that were canceled, and orders that were fully refunded, are not counted.

Deleted discounts are included. Orders that used a discount before it was deleted already happened, so deleting a discount does not remove its orders from the period.

Our app needs the Reports permission (read_reports) to read this data. If your store has not granted it yet, which is the case for some stores that have not opened the app since we added this, we fall back to an older method: Shopify's own usage counter on each discount (asyncUsageCount). We record that counter regularly, and your usage is the increase in those counters across your Regios discounts over the billing period. With the older method, an order that used more than one Regios discount counts once for each of those discounts. Granting the Reports permission switches your store to the Shopify Analytics method.

Which dates are counted

Usage is counted over your billing period, not the calendar month. A billing period runs from one anniversary of your subscription to the next (for example, July 31 to August 30). With the Shopify Analytics method, the period is measured in whole days in your store's timezone. The exact dates of the period are shown in the notification you received.

If you check a different date range in Shopify Analytics, such as a calendar month, you will get a different number. This is the first thing to check if the numbers do not match.

Why this can differ from Shopify Analytics

Even when you select the same dates, these differences can make the numbers differ:

• Analytics counts every discount. The "Orders with discounts" figure in Shopify Analytics includes orders that used any discount, such as Shopify's built-in codes and discounts from other apps. We count only orders that used Regios discounts.
• Canceled and fully refunded orders are excluded from our count, so if your report includes them, it can be higher.
• Deleted discounts still count. Orders that used a deleted Regios discount are included in our count, but you may not be filtering for them in Shopify.
• Older counting method. If your store is still on the older method described above, an order that used more than one Regios discount is counted once per discount, so the number can be higher than the number of orders.

How to verify your count

1. Find the exact billing period dates in your notification.
2. In Shopify Analytics, select the same date range.
3. Keep in mind the differences above. Shopify Analytics will usually show a count of orders with any discount, while our count covers Regios discounts only.

If you still have a question after checking, contact us through the chat widget with your store name and the billing period dates, and we will go through the numbers with you.

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Updated on: 28/10/2026