Extensible Discounts Error

In this article, we address the "Extensible Discounts" error message that some users encounter, specifically those with Shopify Plus or legacy stores. This guide provides clear instructions and solutions for users experiencing issues with discount functionality.

Common Use Cases

- Receiving the "Extensible Discounts" error on Shopify Plus stores with checkout.liquid customizations
- Issues applying discounts on legacy stores
- Understanding necessary steps for using Shopify Functions and Checkout Extensibility

Step-by-Step Guide

1. Identifying the Cause of the Error

For Shopify Plus Stores

- Check for checkout.liquid Customizations: If your store uses checkout.liquid customizations, this could be causing the error. Shopify Functions, used by our app, require Checkout Extensibility, which is not compatible with checkout.liquid.
- Transition to Checkout Extensibility: Shopify is phasing out checkout.liquid customizations by August 13, 2024, or August 28, 2025. To continue using advanced checkout features, including our app’s discounts, you'll need to switch to Checkout Extensibility.

For Legacy Stores

- Verify Store Type: Determine if your store is a legacy store, which may lack certain discount features.
- Consider Upgrading: If necessary, consider upgrading your store to access full discount functionality.

2. Next Steps and Solutions

For Shopify Plus Users with checkout.liquid

- Upgrade to Checkout Extensibility: Follow Shopify's guide to transition from checkout.liquid to Checkout Extensibility, enabling the use of Shopify Functions.
- Learn About Shopify Functions: Click here to learn more about how Shopify Functions work.

For Users Without checkout.liquid Customizations

- Contact Shopify Support: Your store might not have extensible discounts enabled, possibly due to checkout.liquid customizations. Have the store owner reach out to Shopify support to request enabling extensible discounts.

For Any Unresolved Issues

- Contact Our Support Team: If your store does not use checkout.liquid customizations and the error persists, please contact our support team for further assistance.

Conclusion

We hope this guide helps you resolve the "Extensible Discounts" error. For further assistance, please reach out to our support team.

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Updated on: 03/11/2024