500 Internal Server Error

If you are getting a "500 Internal Server Error" error, it's hard to tell at first glance what the cause could be. Some possible causes include:
A bug in our app's backend
An outage or breakage on Shopify's end

In this case, the most important thing is to prevent losing your work. Follow these instructions to save your discount until the issue is resolved:

1. Backup your discount logic, so you don't lose it

At the top of right of the edit discount page, you'll see a "Logic" button. Click it, then click "Export" to save your discount logic to a file.

In the Shopify mobile app, click "More > Logic > Import."

2. Reload the app

Click "Regios Discounts" in the app navigation menu to go to the app home screen. Then, refresh the page. If you're using the Shopify mobile app, close Regios Discounts and reopen it instead.

3. Import your logic into a new discount

Follow the usual steps to create a new discount. Click "Logic > Import" to find your backup file and copy its logic into the new discount. Or, if you want to overwrite an existing discount, you can use the "Logic > Import" button for that as well.

If the underlying cause of the 500 Internal Server Error has not yet been resolved, you won't be able to save the new discount until it is.

4. Done!

Save your discount, and you're good to go.

Still having issues?

It's possible there is an outage or breakage on Shopify's end preventing our app from saving new discounts. Please check https://www.shopifystatus.com/ to find if this is the case.

Send us a message, and we'll be happy to help. Please be prepared to grant us collaborator access to investigate your issue.

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Updated on: 03/11/2024