> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://regiostech.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why Was I Charged After Canceling The App?

You are **not being scammed! Please read this entire article!**

If your trial has expired, you may see a charge at the end of your current period. Please understand that it is **IMPOSSIBLE** for us to charge you for a period where you were not using the app. App charges cover the previous 30-day period. Please read [Shopify's "App charges" helpdesk article](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps) to understand how Shopify's app billing system works.

### I want a refund!
**If your trial has expired, we will not refund you, except for extenuating circumstances. When you started your trial, you accepted that the app would be billed once the trial ended.** You can find the trial length and other billing details in our [Pricing FAQ](/en/article/regios-discounts-pricing-faq-roza6d/).

If you have special circumstances justifying a refund, reach out to us and **please be patient!** A member of our team will assist you with a refund as soon as possible. In the meantime, please share your myshopify domain.

**Please keep in mind that we do not offer 24/7 support, so please be patient, we will get to your request in time.**