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# How to Exclude Products or Customers from a Discount

Sometimes, you want a discount to only apply to customers without a specific tag, or products that are not in a specific collection.

Using our [advanced logic builder](/en/article/about-the-advanced-settings-page-1xxaj2u/), you can create conditions that exclude specific customers or products from being considered eligible for a discount.

# Example Use Cases
* A 20% off discount for DTC customers only, but not B2B customers
* A discount that applies to your entire catalog, except for used items (because they are already discounted)

# General Approach
![Screenshot of a "Check if" step](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/image_7pclal.png)

To exclude customers or products from a discount, follow these steps to add a "Check if" step that filters them out of eligibility.

1. Inside the discount logic flowchart, create a new "Check if" step, or find an existing one. If you don't know how to do this, please read our [advanced logic builder tutorial](/en/article/about-the-advanced-settings-page-1xxaj2u/) first.

2. Click "Add criteria" or "Edit criteria" on the "Check if" step.

3. Using the "All" tab,  add either an "Include/exclude customers" or "Include/exclude products" condition, depending on your needs.

4. Change it to "Exclude" instead of "Include."

# Example: Excluding Customers from a Discount
![Screenshot of a discount that exclude customers with a specific tag](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/image_164mm5.png)


![Screenshot of the "Include/exclude customers" option selected](https://storage.crisp.chat/users/helpdesk/website/-/d/1/3/e/d13e90de659a8800/image_w3gsol.png)

1. Create a new "Include/exclude customers" condition.

![Screenshot of "Exclude these customers" being selected](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/image_1ih5t2r.png)

2. Click on the dropdown select to change "Include these customers" to "Exclude these customers."

3. Use our app's [customer eligibility options](/en/article/customer-eligibility-options-in-regios-automatic-discounts-yvbhyh/) to define which group of customers you want to exclude from this discount.

# Example: Excluding Products from a Discount
![Screenshot of a discount that only applies to products which are not in a specific collection](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/image_bv6qjv.png)

![Screenshot of the "Include/exclude products" option selected](https://storage.crisp.chat/users/helpdesk/website/-/d/1/3/e/d13e90de659a8800/image_4r9lx2.png)

1. Create a new "Include/exclude products" condition.

![Screenshot of "Exclude these products" being selected](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/image_f4g821.png)

2. Click on the dropdown select to change "Include these products" to "Exclude these products."

3. Use our app's [product eligibility options](/en/article/product-eligibility-options-in-regios-automatic-discounts-35adhk/) to define which group of products you want to exclude from this discount.

# Example: Excluding Products from a sale by selecting a category/collection to not discount even if that product is also on other categories

![Screenshot of a discount that excludes Products from a sale by selecting a category/collection to not discount even if that product is also on other categories ](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/image_tkga24.png)

1. Create a new "Include/exclude product" criteria.
![Screenshot of the "Include/exclude products" option selected](https://storage.crisp.chat/users/helpdesk/website/-/d/1/3/e/d13e90de659a8800/image_4r9lx2.png)

2. Create a new "Include/exclude products" condition.

![Screenshot of how to exclude a product from a collection to no discount](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/image_s9cnof.png)

![Screenshot of "Exclude these products" being selected](https://storage.crisp.chat/users/helpdesk/website/d13e90de659a8800/image_f4g821.png)

# Example: Discount for Customers Who Have One Tag, But Not A Different Tag

![Screenshot of the logic for a "Customer has tag A but NOT tag B" discount](https://storage.crisp.chat/users/helpdesk/website/-/d/1/3/e/d13e90de659a8800/image_1yzjer8.png)

1. Chain together two "Include/exclude customers" conditions.
2. Both should be set to "Specific customer tags."
3. Set the first to "Include" and the other to "Exclude."
4. Logic explained: "if Customer has tag "A" and Customer DOES NOT have tag "B", then apply discount: 10% off"

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